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FAQ

1.What is your MOQ?

Technically, our MOQ is 50pcs, but it might change depending on different models.
The prices also change based on different MoQs. The bigger the MoQ is, the lower the price will be.

2. Are your products homologated or certified?

Our products comply with ECE R65, R10, SAE, California title 13 and other regulations.
Certificates are available upon request. And a detailed list of product certifications can be found here:
http://911signal.oss-us-west-1.aliyuncs.com/Catalog/2018-Collection-of-Certified-Products.pdf

3.Where is the price list?

The price is negotiable. It changes with the order quantity or package.
The fastest and easiest way to get a price list is for you to send us the product number (item number), quantity, and product configuration (especially when it concerns a lightbar).

4.How are the goods shipped? And how is the freight cost charged and calculated?

Our goods can be shipped by express delivery, air or by sea, depending on the order quantity and urgency.
Express delivery takes 3-7 days. Air shipment takes 7-14 days. Sea shipment takes 35-45 days.
In case of express delivery, freight cost will be charged upfront, and recorded on the invoice.
The freight cost is calculated based on the precise and updated packaging data recorded in our system. You could choose to use your own courier account or ours, only the the latter case will we charge you the freight cost.

5.What is the lead time?

The lead time is 7 days to 15 days, depending on the order quantity and stock level of our raw materials.

6.What is the trading term?

FOB Ningbo, DDU, DDP according to your needs.

7.What is the standard payment term?

Our standard payment term is 30% paid as deposit, 70% paid before shipment.
For other options, please discuss with your account manager.

8.What is your warranty policy?

We take aftersales services very seriously and react to aftersales issues rapidly when they happen.
Generally, we offer 2 years warranty for lightheads and beacons, 1 year warranty for lightbars and siren systems.
The warranty policy might also change with models, and other conditions. It is advised to double check with your account manager concerning specific products.
You could also upgrade the warranty policy with a package price.

9. How to claim the warranty when the product is found faulty?

Warranty claim requires a photo of the barcode (you could find the barcode on the product), a picture or video demonstrating the problem, PI number, and a description of the problem.
Please email all those information to us. Upon receiving the email, we will start immediately to resolve the problem.

10.How to become a distributor/Dealer?

Please contact the account manager responsible for your region. Contact details can be found here:
http://test.911signal.com/about-us.html

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